FAQ

Welcome to our FAQ section, where we answer frequently asked questions from our customers. If you don't find the answer to your question here, feel free to contact us directly, and our team will be happy to assist you.

What payment methods do you accept?

We accept payments by credit/debit card (Bancontact, Visa, Mastercard, American Express) as well as payments via PayPal.

What are the delivery times?

Delivery times vary depending on your location and the shipping options chosen. Generally, orders are shipped within 1 to 3 business days. Once shipped, delivery typically takes 3 to 7 business days on average. You can check delivery details during the checkout process.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of receiving your order. The returned or exchanged item must be in its original condition, with all tags intact. Please refer to our return and exchange policy for more details.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier's website.

Do you offer international delivery?

Yes, we offer international delivery. Shipping costs and delivery times may vary depending on your location. Please check delivery details during the checkout process.

How can I contact your customer service?

You can contact us via the following email address: resiliencebydz@gmail.com or by using the contact form available on our website. Our customer service team is available to answer your questions from Monday to Friday.

We hope these answers have cleared up any doubts you may have. If you have any further questions, don't hesitate to contact us. Thank you for your trust and support.

Resilience is the key 🔑